All our products are either shipped via Amazon (when ordered on an Amazon.com site)or by Express Mail Service (EMS). When you order an item from us that isn't fulfilled by Amazon, we will contact you with an ID code that you can use to track your package. We always ship via express mail service (EMS) within 3 business days following the receipt of an order. For most locations in North America, delivery typically takes between 3-5 days.
We like to provide as much value as possible, which is why we offer free shipping via express mail service (EMS) to North and Central America from Japan.
You may track your package via the following link: https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
We only accept payments via PayPal, which allows you to either pay via a PayPal account or by credit card. If you select the Buy It Now option, immediate payment will be required. After payment has been confirmed, we will begin processing your shipment - a process that typically takes 1 day to complete.
We accept returns provided that the original product seal has not been broken. We ask that you contact us prior to returning any item and explain the circumstances to a customer service representive, who will give you a number to place on the outside of the package. If you return a product to us, you will be the exporter from the destination country. Title and risk of loss transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your taxes and duties for a fee. Please contact shipping carriers directly to initiate this service.
Should you have other questions or concerns about these privacy policies, please email us at mcs [at] magical-online.com or contact us via the Contact page.
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